FAQs
Answers to the most common questions about the Smart Destinations Platform (PID)
Origin and management
The Smart Destinations Platform (PID) is an initiative of the Ministry of Industry and Tourism, within the Recovery, Transformation and Resilience Plan, funded by the European Union's NextGenerationEU programme.
SEGITTUR, which coordinates the technical development and the integration of destinations, in collaboration with the Secretary of State for Tourism and the Smart Tourist Destination Network (Red DTI).
Access and requirements
To join the PID it is necessary to belong to the Smart Tourist Destination Network (STD) or the SICTED programme. Once these requirements are met, you only need a reference team, a minimum of tourist and management information, and a commitment to progressing as a Smart Tourist Destination.
You will find detailed information in our How to Join section.
Interoperability and use
The PID is designed to connect with what you already have. It uses common standards and APIs that allow integration with local portals, apps, or systems. This way, everything is coordinated within the same national ecosystem.
Yes. The digital solutions (modules) are designed to be intuitive and progressive. In addition, destinations will have access to technical support and training resources that you can consult at any time. For any queries or incidents, you will have continuous support through the PID Unified Support Centre (CUO).
No. The PID does not replace, but rather connects and integrates your current tools using standards and APIs, so that all destination information is synchronised in a single digital environment.
Training and support
Yes. You will receive practical training and support materials to learn how to use the modules and leverage destination data.
Yes. Each destination has ongoing support from a support and technical team from SEGITTUR and the PID deployment team.
Data and models
Yes, but don't worry: SEGITTUR provides instructions, templates, and tools to adapt your existing information to the common data model, allowing all destinations to speak 'the same digital language.' You will also receive personalised support.
The destination provides the data, integrates it into the PID, and validates the information. Technical assistance can be obtained from SEGITTUR, its supramunicipal entity, or the support team.
No. Each destination retains ownership of its data and decides what information to share. Only public or statistical data is shared with the whole platform.
SEGITTUR applies security and cyberprotection protocols in line with European and Spanish regulations (RGPD, ENS, etc.). The data is stored in secure infrastructure belonging to the General State Administration.
Sharing data in a controlled manner allows for obtaining comparative and contextual information, improving decision-making, accessing aggregated national indicators, and generating synergies between destinations and businesses.
Use cases and availability
The use cases, developed by SEGITTUR, are practical examples that demonstrate how to apply the Smart Destinations Platform to real-world challenges. They address problems such as crowding, lack of data in certain segments, and the need to measure the economic or environmental impact of tourism. Each use case identifies relevant data, potential actions, and, in some cases, the technological solutions that can be applied. In short: they act as a guide for destinations, showing what challenges the platform can address and how to transform a need into a digital service.
The main modules of the PID are already active, and new services and use cases are being added progressively. Activation for destinations follows a logical process that allows for the consolidation of knowledge and use of the services.
Collaboration and experiences
Through the STD Network and the PID working groups, destinations can share experiences, learn from each other, and develop joint projects. In addition, SEGITTUR organises meetings, workshops and conferences to facilitate collaboration and the exchange of best practices.
Impact of the PID
Through the PID Dashboard, which offers indicators on tourist activity, sustainability, online reputation, and destination performance. This data helps you evaluate results and plan improvements.
